Privacy Policy of Shiv Power Green Energy Pvt. Ltd.

1. Information We Collect

We may collect personal and non-personal information when you interact with our website or contact us.

• Name
• Email address
• Phone number
• Address or location details
• Message or enquiry details
• Service requirement details
• Website usage information
• Device, browser, and basic technical information

2. How We Collect Information

We collect information through different methods such as:

• Contact forms submitted on our website
• Phone calls made to our contact number
• WhatsApp messages sent to our official number
• Email enquiries
• Google Maps or location-based interactions
• Website cookies and basic analytics tools

3. How We Use Your Information

Your information is used only for genuine business and service-related purposes.

• To respond to your enquiry
• To provide quotation or project details
• To contact you regarding solar or electrical services
• To schedule site visits or consultations
• To provide installation and maintenance support
• To improve our website and customer experience
• To maintain communication records

4. Contact Form Data

When you fill out a contact form on our website, the details submitted by you may be sent to our official email address for communication and follow-up purposes.

We do not use your contact form information for any illegal, spam, or unrelated promotional activity.

5. Cookies Policy

Our website may use cookies to improve browsing experience, website performance, and basic analytics.

• Cookies help remember basic website preferences
• Cookies may help understand website visitor behavior
• You can disable cookies from your browser settings

6. Third-Party Services

Our website may use third-party tools and services for better functionality.

• Google Maps for location display
• WhatsApp links for communication
• Contact form plugins for enquiry collection
• Website hosting services
• Analytics or performance tools

These third-party services may collect limited technical information as per their own privacy policies.

7. Data Sharing Policy

We do not sell, rent, trade, or misuse your personal information.

We may share limited information only when required:

• For providing requested services
• For project-related communication
• For legal or regulatory compliance
• With trusted service partners only when necessary

8. Data Security

We take reasonable steps to protect your information from unauthorized access, misuse, loss, alteration, or disclosure.

• Website security measures
• Secure form submission handling
• Limited access to enquiry information
• Regular website maintenance

9. Data Retention

We may retain your information for as long as necessary to respond to your enquiry, provide services, maintain business records, or comply with legal requirements.

10. Your Rights

You may contact us anytime for:

• Access to your personal information
• Correction of incorrect information
• Deletion of your information
• Withdrawal of communication consent
• Privacy-related questions or complaints

11. External Links

Our website may contain links to external websites or platforms. We are not responsible for the privacy practices, content, or security of external websites.

12. Children’s Privacy

Our services are intended for general business, residential, agricultural, and government project enquiries. We do not knowingly collect personal information from children.

13. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with updated content.